Staples #0288 - Associate Corrected Errors Twice Causing a Very Satisfied Customer
Copying - Compliment
MESA, ARIZONA -- I visited the local Staples store to order business cards for my employer. I was not asked to pay in advance (which was unusual) and no receipt was provided; although, I asked for one and time was spent drafting the card on a computer at the location. The Clerk wrongfully told me that if I had them mailed, and there was a mistake, they would not correct it, so I told her I would pick them up at the store. After a couple of weeks when I hadn't received a call, I stopped in to follow up.
At that time, I was told that there was no order. Candace Yates was very apologetic and very helpful in helping me to replace the order (that had never been ordered). When the order came in, by mail, the telephone number had been listed twice instead of the telephone number and fax number. I took them back to the store. Candace was not there but she took care of it and shortly thereafter, we received the corrected business cards in the mail. This was several months ago. But I was so impressed with the service, that when I went into the store yesterday to buy some supplies, I sought her out specifically to thank her for her service.
I don't usually follow up on surveys, etc., but I believe that her assistance warrants this special recognition. Thank you Candace. Thank you Staples.