Amtrak - Terrible Experience That Exceeded All Expectations
Amtrak Trip From Tampa, FL, to Trenton, NJ - Complaint
LANGHORNE, PENNSYLVANIA -- I and my wife never used Amtrak for long distance travel before and decided to check it out. We took a trip from Tampa, FL, to Trenton, NJ, in April 2013.
The experience proved to be horrifying. Following is a summary of problems and issues during this trip:
o One of the tickets was a for a handicapped person. We were promised special seats for handicapped – instead, we got regular seats but close to toilets, there were no special handicapped seats available on the train
o The seats on the train were very uncomfortable and not very well fit for a 25 hour trip even for a healthy person
o Anti-sanitary conditions almost everywhere on the train. Dirty toilet paper from the restroom lay on the floor of the train car – it got stock to people’s feet and they carried it around - the train personnel did not care and did not clean up
o The toilets were in extremely anti-sanitary condition since we boarded the train and to the end of the trip. Half-way down there was no more water in the toilet tanks for flushing. A lot of the bathrooms were out of order. The smell in and from the bathrooms was intolerable from the beginning to the end of the trip. Nevertheless, the lines to the restrooms were often long because of not too many functioning restrooms available on the train
o When we asked about cleaning the toilets more frequently – our request was met with extreme rudeness from one of the train conductors. This followed up with harassment from the conductor
o Washing hands in the restrooms was an extreme challenge. Forget about brushing your teeth
o Our waiter in the restaurant was very nice but his helper was extremely rude
o Amtrak website promises Wi-Fi and two story train cars – this happened to be a complete lie
o The train ran 1-1.5 hours behind schedule most of the way from Florida to New Jersey arriving to our destination in Trenton, NJ, 50 minutes late
o The trip proved to be disastrous, we are planning not to use Amtrak anymore for our future trips
o We contacted Customer Relations who were not very polite or receptive to our complaint. Nevertheless, they finally issued a $150.00 travel certificate good for one year for travel by Amtrak. The certificate is in my and my wife's name. To cash it in we will have to travel with a handicapped person to the nearest Amtrak station (about half an hour away) - both of us would need to be present - we were informed by Customer Relations
Such a service from a transportation company is fully unacceptable. We used train services in Europe very extensively - we loved it. Amtrak sucks!