Sears - Terrible Service on Extended Refrigerator Warranty
Warranty on Samsung Refrigerator - Complaint
LITTLETON, COLORADO -- Two years into an expensive three year extended warranty, top of the line Samsung French Door refrigerator began freezing food in the refrigerator section. Called Sears Warranty. Set a service appointment. Ok so far. Wait for the 1/2 day window. No one shows or calls. Call Sears. They know nothing. After much pressure and confusion, they give me a phone number of All Appliance Service. I call. Lady says, oh, glad you called. All Sears gave us was your name. Really, I said- no phone, address, etc. Nope- just your name. Did not know how to reach you.
Ok- so here is my info- send a guy! Guy finally comes out. Has NO idea why he is there or what he is to be servicing. Looks in my refrigerator. Hems and haa's and decides I have too much food in there! WTF? Too much food? It has always had that much food, as have all my refrigerators. Oh, yeah, that's your problem. I argue. He leaves.
Ok, so I move stuff around and take out stuff. Freezing continues. Big surprise.
Three week later, refrigerator quits working, Big surprise. Call Sears. Dumb B___h named Shay sets me an appointment for two days away. I stress how badly the last event went. she promises to be better. She tells me the same idiot will be my tech. No options.
I call All Appliance the next day. Zip and nada is what they have on the appointment, Big surprise. Call Sears back. They tell me I am confirmed for an appointment ONE WEEK FROM NOW! WTF?
I have no refrigerator!!!! Do you really think a week is ok? Well sir, BS BS. Hung up on me. I call back. Ask for supervisor. They put me on hold and hang up. I call back and ask for a supervisor, They put me on hold and another unsuspecting lady picks up and I go nuts. She puts me on hold and says she can't send me to a supervisor. Doesn't know how. She says she will have route manager call me and will alert my Preferred Vendor! NO- All Appliance is NOT my preferred anything. 'Says here it is, sir!'
She finally admits they are 'overflow' backup. I am still waiting for the route manager, and I do not know if I have an appointment.
I will NEVER buy anything from Sears again. I have always supported them as they are veteran friendly. Done with them. This is a company on the way out.