Sears - Terrible - Customer Service Was Poor, Item Was Not Up To Standard
Appliances - Complaint
TONS RIVER, NEW JERSEY -- I bought refrigerator and it was delivered. I realized that it was not getting cold and called the service department. They told me to wait 24 hours. I stocked the refrigerator with food. In the morning the refrigerator. Did not get cold and no help from customer service. I went back to the store and the manager told me that the delivery person did not turn the refrigerator on. It was still on display mode. I lost all my food. The handle on the refrigerator also fell off. I called customers service and was transferred to several people before I got a representative that told me that she will hang the phone up. I tried to express my concerns and got very frustrated. She hang up on me.
At this time, I have a brand new refrigerator with one handle and no one to assist me or solve the problem. I am totally disappointed with seats and will never purchase another from them.