Orbitz - No Help With Cancelling a Flight
Customer Service - Complaint
LAS VEGAS, NEVADA -- I booked 2 return flights from Rome thru Orbitzs. I fell and broke my knee cap in Rome and needed to have surgery asap. So we contacted Orbitz to rebook our flight and they could offer no help and we were told it would cost us a fee plus the airline fee to change our flight. We were told to contact Air Berlin directly. So we were on hold for an hour while they connected us to air berlin and then air berlin had no flights for us.
Never will I use Orbitz again. Its easier to go directly thru the air lines. We had to book a flight thru another airline to get home. Lost $2300 thru Orbitzs