Macy's Online Is a Nightmare & Customer Service Is Worse
Children's clothing - Complaint
MENLO PARK, NEW JERSEY -- I put in an order for over ten items to ship to my niece for her birthday!! Everything was in stock and ready to ship. I got a phone call when I was at work on my home phone, asking me to verify information to complete the order. I called at 6 when I came home, they cancelled my order because they needed to verify card holder info. They said they were replacing it and shipping out. They never delivered the packages!!!! I called again today and the dumb b on the phone said that they cancelled the order because they were selling the items to me cheaper than what they paid for them???!!!! What?!!!! They chose to just cancel my order because they felt they were not making enough money on it!! They still charged my Macy's card over $300 BTW and no order was placed. Never again!!!!!