T-Mobile - Receive Crappy Service But NOT Allowed to Get Out of Contract
Customer Relations Department - Complaint
HOUSTON, TEXAS -- I have been experiencing very bad service for awhile, but it got ten times worse when I moved to the other side of Houston at the beginning of March 2013. I have called numerous times. They sent me a replacement cell phone. They sent a replacement SIM card. I have talked to the LOYALTY DEPARTMENT several times. One person in that department told me to send a fax to their offsite CUSTOMER RELATIONS DEPARTMENT explaining my problems attaching copy of driver’s license with new address and copy of utility bill in my name with the new address. I faxed all that on June 27, 2013. I was told it took about 7 to 10 business days for the customer relations department to do their investigation.
I called back on July 10, 2013 and was told there was NOT a notation on my account that the fax was ever received. I was then told to mail the papers I had originally faxed, to a P.O.. box in Albuquerque, New Mexico. I mailed that on July 10, 2013. I called again today and was told the Customer Relations Department could find nothing wrong so they would NOT waive the $200.00 early termination fee to let me out of my contract. I have been a very loyal T-Mobile customer for over 8 years. I feel I have MORE than lived up to any and all contracts with them. It is NOT my fault I have crappy service. I have jumped through so many hoops lately for T-Mobile I feel like a circus act.