American Airlines - AA Agent at Baggage Checked Yelled at Me About Cutting in Line.
American Airlines Custom Relations - Complaint
LAS VEGAS, NEVADA -- I was trying to check my bag in Las Vegas on 7/22/13 and the blonde ticket agent tells me that my bag cannot be ticketed because of the short layover in Dallas.
I was told by the blonde agent to "move" to an unmanned line and wait for the supervisor; she pointed to the spot I should move to wait. I moved to the unmanned spot and three times the AA agent next to this line (different woman) yelled at me that I had cut in line. (Ummmm, there was nobody waiting in this line and I was doing what I was told by the blonde agent.)
Supervisor Alonzo arrives and he also yells at me about "cutting in line." I explained (again) that I had been told by blonde agent to move to this line because of the baggage ticketing problem.
American: The majority of your baggage and ticketing agents at the desks in the airports are rude, abusive and mean. What training are you giving them to teach them how to be rude and verbally abusive?