Lowe's On Colony St - Charles the Manager Was Very Helpful
Appliances - Compliment
BAKERSFIELD, CALIFORNIA -- I had an unfortunate customer service that I reported on today, but want to give a compliment on another situation. One deserves a 1 rating, this one a 5!
I ordered a dishwasher and when it came to be installed, the installer said it would be more money to drill a hole in the counter top. I refused additional costs, as I was not told of them. I sent the dishwasher back, and Lowe's gracefully took care of the refund, etc, immediately. The female help was wonderful and knew what she was doing. While there, I noticed two young men who appeared clueless. On the 1 rating, I turned in, it is about the young men and how they were so nonprofessional, and promising a delivery that never happened.
So Lowe's can be great, or not so great, depending on the sales staff!
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