Ordered a Matching Bay Window Through the Home Depot....A Simonton Bay Window
Replacement Windows .....Made by Simonton Windows
LAKE ORION MICHIGAN, MICHIGAN -- I was lied to by the Home Depot sales representative I told him that I wanted a bay window that would match the Bay Window in my Living Room. Match means same color inside and outside, as all the windows in the house was white inside and out. Match means the same size window panes. Match means the outside and inside structure would be the same.
The Sales Rep cancelled our 3:00pm appointment because he said...."he had been given a 2:30pm appoint on the same Saturday." He called us at 2:45pm. I asked him to call us after he was through with his 2:30pm. appointment to set up an appointment for Sunday as he had to work. He never called and arrived during our dinner hour. The Man I thought was writing down all the information I was giving him, plus he took many pictures of the window that he was going to reproduce. He measured everything, but never wrote it down as far as I can see. He had me sign a blank page that indicated my down payment. I asked him what the new Bay Window will cost, and he said......"he would have check a few things and call me back on Monday, Monday Afternoon at the latest." He never called on Monday or Tuesday. I finally got through a daisy chain of four corporate women that said "they have no authority as to this matter but will call another woman who called the sales representative to call me.
After waiting 2 hours I when through the daisy chain again, and again received no call from the sales representative It is the next day and through the daisy chain I was able to get a hold of the sales manager Jeff, and was no help because of a very week spine. His position does not allow him to make any decisions or he is afraid to make any decisions. Meanwhile, the installing company came to check on the sales representative paperwork.
Mike was a very nice gentleman....and when I told him I wanted a duplicate of the living room bay window..... size of window panes, exterior and interior white, the seat is to be insulated along with the sides and top. He took notes and many pictures. He stated "........that he did not trust the sales representative " during our discussion about my frustration.
When the delivery and installing the bay window it was noted that a major part of the interior was birch instead of white, The window panes are smaller than the one to be copied . We lost four inches off the center window, which can be seen from the street. I wanted a balance, as both original windows we balanced from on the house and could be seen from the street. The outside of the new Bay Window is built in a colonial style that does not match the original Bay Window.
As of this date, the Home Depot window fogs up with high humidity (Four Times from July 19th. While all my other windows made by North Star did not fog up either time. I also asked the Home Depot Sales Rep.If they sell any other brand of windows that I could select from, and I was told "......that is my only choose, The Simomton Brand. When I went to Home depot I was shown several brands including Anderson, which I would have chosen. The Presidents of Home Depot and Simonton will not talk to me.
My only choice is to take them all to District Court #52 in Rochester, Mi. Which my attorney has already started . And do every possible to get the sales rep. and the sales manager fired.