Toys-R-Us - Promotions
Customer Service - Complaint
ALLENTOWN, PENNSYLVANIA -- I went to Toys-R-Us at Christmas time because they had promo gift cards for certain items. I purchased more than I originally wanted and racked up a $40 gift card. At check out, I specifically asked if there was an expiration date. He said, no. It's a gift card. Cool. I'll save for my step daughters birthday in July. I took card n put in the compartment in my purse for future use, grabbed all my bags and kept it moving; long lines!
I went to use it for it's intended purpose and it expired in February. I would have let my son use it long ago, had I noticed! I never looked. He answered my question. Rang me up. Card went away.
I contacted customer service thinking they would have good service like other retailers such as Amazon and replace my card. Ha! No assistance. Just an apology. I informed them neither me or my family will shop there again! With stores that have same or better prices WITH better customer service, I don't need them!
Terrible customer service. If you ever have a bad experience with customer service, LOOK ELSEWHERE!