[X]

1
Helpful
Votes

Time Warner Cable Milwaukee - Horrible Customer Service

Complaint
Review by sbroesch1 on 2013-07-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MILWAUKEE, WISCONSIN -- I called for service due to a cable box/reception problem. I was given a one hour window 11-12 for the tech to arrive and was told he would call 30 minutes prior to arrival. I explained this was good because my office is 15 minutes away. I would be there waiting except the last service I received the tech arrived one hour after the schedule. TW called at BAM, I left the office, at 11:05 the tech called, I told him I'll be there in 3M. When I arrived, yep, NO TECH. I waited an hour thinking maybe he was on the way, then I called TW. No, he was there and left. I was THEN TOLD, they are under no obligation to call, they are under no obligation to wait, reschedule. OK, but why was I not told this when the appointment was made??? In fact, I was offered the 30 min call. Insult to injury, I have been dealing with cable box problem for months.
Comments:

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.