Verizon Wireless - Getting Screwed Left and Right.
Customer Service - Complaint
MELBOURNE, FLORIDA -- First, I was promised a certain price on my monthly bill that slowly but surely is rising every month and has been since I signed up. The salesman lied straight to my face knowing I wouldn't be able to pay what was to come my way just for the sake of his paycheck.
While trying to dispute these bogus charges each and every month they have turned my service off completely several times which in turn charges $17 per line in reconnect fees, how they get away with this on a regular basis I will never know. My fiance recently was laid off from his job and we were put on a 'special' payment plan to keep the service on so he is able to look for another job. We woke up this morning with no service and when I called customer service this payment plan I've been on doesn't exist and I have to pay almost the entire balance to get it reconnected plus of course that $17 per line reconnection charge.
Every time I speak to a Verizon employee the story is completely different and not one of them have any idea what they're talking about its like they just tell you the first thing that pops into their little heads. I'm sure everyone else who has written a review understands but this is ridiculous all I want is decent service for the price they advertise. How they have gotten away with so much I don't know but I wish I could fix it. All I can say is I will forever boycott Verizon and their products the second my contract has expired and I will tell anyone who will listen to never do business with these people. 'Big business' at its finest.