Don't Count on Budget Rental Car
Rental Car - St. Lucia - Complaint
ST. LUCIA -- We rented a car from Budget Rental Car for our honeymoon in St Lucia. To make a very long story short, when we arrived in St. Lucia, Budget had no cars (not even 1!), let alone the class of car we reserved. We were referred to Guy's Rental Car (Avis) and told they would honor our contract. They rented us a tiny car that was barely capable of making up the mountainous terrain. The windows had been "tinted", but the paper had warped and one could not see out of the driver's side window. Very safe! The rental ended up costing us over $500 for 5 days, which is significantly more than the original agreement with Budget.
Upon returning to the States, I contacted Budget and asked that they share in our financial responsibility. I was not requesting a full refund. I was requesting we be compensated for the cost above our original rental agreement, as the contract was not honored and the vehicle we received was of a much lower class for a much higher cost. Budget responded that they would give us coupons for our next rental but that because the Budget in St. Lucia is an independently owned franchise, there was nothing else they would do. We do not recommend using Budget in St. Lucia or anywhere else, as their values are not focused on customer service. Many options exist for rental cars - try a different company and save yourself money and frustration.