Turned into an indictment of Home Depot Customer service
NORTH FORT MYERS, FLORIDA -- This review was inspired by a poorly designed and manufactured Thomasville floor that we purchased at Home Depot and had professionally installed by Home Depot in our dining room. It turned into an indictment of Home Depot Customer service. After months of contact and runaround I felt obligated to send the letter enclosed and post it so others can be better prepare when having a problem with Home Depot.
Home Depot: 14940 N Cleveland Ave, North Fort Myers, FL
Home Depot Representative,
Although it seems Home Depot has already made a decision on this matter I felt I had to respond to the way it was handled. At first it was made to look as though the representatives from Home Depot where looking to find a cause for the problem but in time we realized they were just handing the problem off from one person to the next. Most of what had been promised regardless how small such as “Pick up touch-up pen at store from counter person” where met by a glazed look from the person at the counter that was never told. They gave us phone numbers to call and called them manufacture representatives or Home Depot managers in charge of the flooring department, or buyers for the floor department, or the best joke of all “Home Depot customer service manager” but when we thought we heard it all they told us Home depot will be sending an insurance appraiser that we later found out specializes in auto insurance. Of course we had a problem with a Thomasville floor not something normally found in a car. He did not show up for the first appointment that he set up date and time for his convenience then arrived on his second try with a preconceived conclusion as to what the problem was. His brilliant conclusion was although we had pads on each leg of each chair and pads on each leg of the table they were not new enough and that made us reasonable for the damage.
I realize I’m not an insurance appraiser with specialties in auto insurance but even I was able to determine that the material in this Thomasville floor was too soft to support furniture of any kind and that made it totally useless as a dining room floor. We know other customers left negative feedback on this floor with at least one stating it marked so easily only air furniture should be used. I’m sorry I had to wright a negative review I much rather Home Depot would have worked with the suppliers and us to come to a fair conclusion for everyone but instead they decided it was best to waste not only my time but the time of the store employees.
Two things have come from this experience, first I will drive by a Home Depot to get to a Lowes in the future and second I will post a copy of this letter on any space that will have it.