- I Woke Up to Make a Call and and Said My Call Was Disconected

Virginmobile Technicale Support - Complaint
Review by shaniceminner on 2013-07-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
ALBUQUERQUE, NEW MEXICO -- I called Virgin Mobile about my account service and it said my account was suspended. I asked why and they told me because I had a phone out. I asked how could that be when I haven't order any replacement phones since a while back which I never received and had to call again and the said sorry it was never sent out so they never did the replacement order. They told me to call when I received which I did then they gave me a number to send back the other one.

I stopped by my nearest post office and sent it back and I had several issues with my account once again. So, I gave them a call and they said they were going to fix the issue.Then I wake up to a suspended account. They said they cannon fix it. So, I asked for a number to give the other department a call the said no I'd have to come online. I asked can you guys refund me my money? They said no, I'd have to go through the other department to fix this because it's in their hands. I wonder does Virgin mobile just take people's money because it's a scam. Can you please fix the issue?

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