Hotels.com USA - I Will Never Use Hotels.com Again! Nor Should You!
Booking - Complaint
DALLAS, TEXAS -- ANNOYING RANT ALERT!!!!!!
FYI: Folks who are thinking about using Hotels.com USA!
I called Hotels.com to check on availability for a specific hotel for a friend who would be visiting in 2 days.
First of all....to even check the availability, the heavily accented woman asked a lot of stupid questions which would have no bearing on whether the room was available or not!
The PERTINENT information that I gave her was I wanted:
2 BEDS, NON SMOKING for 1 NIGHT!!!!
She put me on hold for 3 minutes,
(not too long, except she had already wasted 5 minutes asking the damn questions.)
Meanwhile, these stupid little BOXES KEPT POPPING UP ON THE WEBSITE, that this particular hotel was booking like crazy in the last 5 minutes....
So, THEN, the moronic matron took me off hold and said......
"Okay, sir.....I have your room...1 BED, SMOKING, for 2 NIGHTS!
For $120+tax per night."
ARE YOU PAID EXTRA FOR ACTUALLY GETTING EVERYTHING WRONG?
SO! I repeated to her AGAIN!
"I want 2 BEDS, NON SMOKING for 1 NIGHT!!!"
The $%#$@ put me on hold AGAIN, THIS TIME only to return saying the hotel was now completely booked!!!!!!
I almost broke my phone.
Then I called the HOTEL DIRECTLY!
Not only was the room I wanted available, but they gave me a NON SMOKING, 2 BED or 1 BED & sofa pullout, (my option) at a 15% DISCOUNT because I told them how HOTELS.COM pissed me off.
I will NEVER EVER USE NOR RECOMMEND HOTELS.COM AGAIN!!