Jeld-Wen - Inferior Windows, Poor Customer Service
CASTLE ROCK, COLORADO -- After a couple of years the balance of about a dozen windows started sticking, grating, and poorly performing. They came out and replaced the balances saying it was a known problem with the windows. One year later I have another window doing the same thing. This time they say it's $175 for a truck roll and they may not have the balances I need so will have to pay for a second truck roll.
They want me to take apart the window to find a number. Why can't they pull the service record from before to see what balances they used the last time? They just keep saying the same thing, take apart the window (not an easy feat) find the number and call them back. Recommendation, spend a little more and go Pella.