Metro PCS - Untrustworthy Services and Fees, Poor Service
Metro PCS No-Contract Phone - Complaint
PETALUMA, CALIFORNIA -- I was directed to explore 2 or 3 No-contract cell phones by a sales person at Best Buy. After looking over the choices, I selected Metro PCS for what appeared to offer good coverage, a reasonable monthly rate, navigation service, and unlimited text, phone, and internet service.
Within days, the navigation system stopped working. I was told there was an additional fee for that service, which was not explained to me upon purchase. I agreed to pay the additional fee because as I stated when making the purchase, that was one of the most important features of having a smart phone. After having the phone for a little over a month, I received a text informing me that Metro PCS would no longer be offering the navigation service, and that my account would be credited with $5.00. The only explanation was that Metro PCS could change features at any time and repeated empty apologies for any inconvenience this has caused me.
It's a good thing I don't have a contract, but it was a waste of $150.00 to purchase a phone that I won't be able to use. I shouldn't be surprised in this day and age, but it appears that it is rare for a company to have any kind of conscience, and this one is no exception.