Comcast Cable - Three Appointments Made, Three No-Shows!
Comcast Customer Service - Complaint
NAPLES, FLORIDA -- I made an appointment with Comcast on Thursday morning for Saturday between 10:00 and 12:00 noon. I was told that I would receive a phone call when the technician was on his way. At 12:30 I decided to call to see when he was coming. It was a two hour wait to speak to a representative.
The Comcast representative was in India. I was told I had no appointment scheduled. I was told the appointment was made for August 2. I made no such appointment. I asked to speak to a supervisor and waited 40 minutes when I just hung up. I later called back, waited two hours for Comcast to return my call. I made an appointment for Sunday and was told it was between 12:00 and 6:00 pm. I was told I would receive a call to narrow the window. At 2:30 I called Comcast to see if they could tell me when the technician was coming. I waited 90 minutes to speak to someone (in India) and was told I had no appointment. I asked to speak to a supervisor and was told, "He was engaged on the phone." She would have him call me when he was free and asked for my contact numbers. He never called.
On Monday morning I called (India again) to explain my frustration. I was told how sorry he was. I asked if we could try again. We made an appointment for Wednesday. I was told they would call me to let me know the time frame. When I never received a call, I called Comcast again. This time it was the Philippines. Again I was told I had no appointment. It was scheduled for August 2. My billing statement has printed, "Thank you for being a valued Comcast customer." Are they kidding me? I wasted a whole week-end of my valuable time, I spoke to a variety of people who do not speak clear English, who say a lot of nothing, who lie, who are illiterate, and do not deserve their jobs. We must call out of the country to find Comcast store hours, and they don't know. We must call out of the country to see if what is needed is in stock in the Comcast store. They do not know.
I cannot send Comcast my hard earned money as they do not deserve it. I will change services in the very near future. Comcast can go to hell!