Pep Boys Hamden - RIp Off - Very Rude Service

Oil Change - Complaint
Review by jennifer.castellon on 2013-07-25
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HAMDEN, CONNECTICUT -- Pep Boys in Hamden is the most dishonest merchant I have dealt within a long time. I took my car for a high mileage oil change. I made it clear that I only wanted an oil change. They pulled out a filter (not the filter for the oil) and brought it to me and said I needed a new one. The filter was not that dirty, but they had damaged it when taking it out. That cost an extra $20.00. Finally the car was ready.

When I was pulling away I noticed that the sticker for the next oil change said regular oil not high mileage that I paid for. When I got home, I called and the rude service sales person insisted that I got high mileage oil, but he was the cashier not the person who did the work.

I will never go back and I hope all that read this review will take warning. My children had reminded me that they never go to Pep Boys because they feel the same way that they get ripped off.

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