Sears - False Advertisment and Dishonest Sales Practice
Home Services for Your AC Preventative Maintenance and Repairs - Complaint
SUFFERN, NEW YORK -- 1) Sears sent me an email stating they offer Home Services for your AC preventative maintenance and repairs for $69. When we spoke about an appointment, they wanted to charge me $159. I cancelled the appointment.
2) Next day they sent someone out to service my AC. When I called Sears and told them I cancelled, they kept me on the phone for 30 minutes and then they tell me that the technician finished and now I am responsible to pay. They conveniently lost the conversation where I told them I did not want the service and they kept me on the phone for 30 minutes until the tech finished.
Calling customer service provided the same answer.