Silk Complaint - Return policies - silk floral bouquets

Review by 4cats on 2006-03-16
On line purchase, on-line purchase confirmation and on-line shipment confirmation pages did not list or show click-on button pointing to return policies.
Shipment prices were firm, no other types of shipment options given. They don't tell you how it is being shipped. Initially they say 10d-3 weeks, then after purchase confirmation, they tell you 2-3 days. So they use most expensive shipper in the country.
They only give you 10 days to make a decision, but then of course, since no return policy was showing, a customer doesn't know that until it's too late.
I returned my bouquet[about the first of December 2005] right after my daughter was able to view it and made the decision not to use it in her 12/2006 wedding.
The company refuses to return my money, but willing to return the bouquet.
What am I going to do with a $65.94 rose bouquet when I need the money more!?
I should have know something was up, when the company phone number was located in one state and the company address was in another state.
Comments:3 Replies - Latest reply on 2006-03-17
Posted by wary-consumer on 2006-03-16:
A no retrun policy, huh?? Well...If you paid by a credit card, file a dispute with your credit card company since you no longer have the goods and they do. You usually have 90 days from the first CC bill this showed up on-so hurry! This may not work if they send the boquet back though. Good Luck!!
Posted by Brenda Leah on 2006-03-17:
Hmm funny thing. I went to the website, looked under FAQ and *GASP* there was the return policy!I copied and pasted it below.

No returns without prior authorization. wants you to be satisfied with your purchase. If for any reason you are unhappy with the merchandise you have received, contact us and we'll discuss your concerns.

All returns subject to a re-stocking fee, and subject to final approval by All shipping charges on returned items will be assumed by the purchaser. requires that any returns are in the original unopened packaging. Damaged items must be reported to carrier upon receipt. Customer retains full responsibility for any items shipped to or from.
Posted by dsmith68 on 2006-03-17:
The bottom line is that if you are not comfortable with an online store and believe you are lacking info (like return policy, shipping charges etc) then do not order from them. I do not order from anyone unless all my charges are clearly displayed, including shipping costs, carrier and times.

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