Charges - Complaint
I registered for the one month free trial back in February and proceeded to login on the smart TV. The movies didn't work, the streaming was terrible, within 5 minutes the selected showing froze. I proceeded to cancel my account online [and little to my knowledge... you are supposed to receive a confirmation email]. As far as I was concerned my account was terminated.
We are now in July and my account has continually been charged every month. I called Netflix and spoke with customer service who confirmed there was no activity on my account and that this miscommunication when cancelling the account online is common. I was credited back July and told there would be no problem crediting back the other 4 months but that he needed to transfer me to corporate in terms to do so. Upon speaking with corporate I was told nothing could be done that they see activity on the account for March. When I asked them to state for me what the activity was and to send me a record they refused to do so. As a customer I am entitled to this information, especially because I never used the account.
How can customer service see no activity but corporate office state something different and not be able to back it up with facts?! What kind of customer service is that? At this point I don't even care about the money they basically are scamming from me but I want to make people aware that this company is unreliable and not reputable.