Expedia Hotel Reservations - Never Use Them!
I needed to cancel a reservation and the hotel stated that we could only do this through Expedia, as we had booked through them. They were impossible to deal with. Emails were never replied to. When I spoke to a customer services representative (4 times) I was told to ring other numbers.
When I actually got someone who said they could help they cut me off on the first call and left me on hold for 25 minutes on the second call. As I was calling from New Zealand, the phone calls have cost almost as much as the cancellation fee I was trying to save.