Auto Europe - Indicated the incoming flight, nobody was there, payment charged
Car Rental - Complaint
GERMANY -- I rented two cars through Auto Europe for Memmingen/Germany. Auto Europe designated Avis as service provider. The incoming flight arrived as scheduled at 20h30. Although all other car rental services were open, AVIS was closed. No telephone contact with Auto Europe was possible (technical problem) and Avis had no telephone left. After one hour trying to find a solution we finally got two more expensive cars from a competitor.
Auto Europe was the next day requested to annul and reimburse the amount charged of some 200 euros. They denied by saying that it was clear from the booking reservation that the office hours of Avis ended at 18h00.
But I indicated the incoming flight and when a booking is confirmed people stay for the flight.
A total rip. Never again Auto Europe