Jet Blue Airways Informative - Jet blue snow storm performance
NEW YORK CITY, NEW YORK -- On February 3rd, my husband and I had a successful flight to Fort
Lauderdale, Florida, on your airline. We went on a cruise and were
scheduled to return on February 13th, 2006. On the 13th, we did indeed
return, to learn that there was a snowstorm in the Northeast, 2 days before. Naturally concerned, we were thrilled to know that airports had been open for 2 days and all flights had resumed. We happily arrived at the airport and got up to the ticket agent only to be told our flight hadbeen cancelled! We asked how that could be, and if other flights had been cancelled as well. We were informed that only two flights to New York had
been cancelled and our was one of them. While we were not thrilled we
nonetheless were understanding and asked for another flight to be booked.
To our absolute amazement and chagrin, we were told that the next
available flight would be on THURSDAY. THURSDAY!!!!!!!!!! Please keep in
mind that it was now Monday, midday and JFK was open for hours. Shocked and dismayed that Jet Blue
would leave their customers literally stranded in the airport for 3 days,
we were forced to take American Airlines to get home (who I might add had
us, unscheduled customers, on a plane that very evening).
Needless to say, we are deeply disappointed that Jet Blue was not willing to bring in another plane, offer hotel accommodations, try and replace our ticket with those on another airline, or anything else of that nature to
help us. We were treated like cattle who could not be shipped for another half a week and we felt it. As I have said, we are frequent customers to your airline and would very much like to continue flying with you, but
would like to know that something will be done in the future to foresee problems such as this. We all understand Mother Nature strikes, but we do indeed have warning. And when airport have been opened for 36 hours,certainly accommodations could have been made to at least try and accommodate your paying customers. Three days wait time is just not
acceptable when the weather is normal and a flight is cancelled for
We wrote to jet blue about this matter and they basically said that because they are a discount carrier that they can not deal with weather situations..
***** Consumers beware your on your if bad weather hits on your on jet blue... PS for all its faults American Airlines did add addtional flights for customers that were stranded....