DHL Complaint - DHL SUCKS, and DOES NOT DELIVER
UPPER MARLBORO, MARYLAND -- November 12th item won on ebay
November 16th item shipped DHL
November 21st package delivered
November 24th driver arrives to pick up package after 11 phone calls to DHL Customer service. I informed the driver NO I was looking for the package they delivered and he states "they never delivered a package to me"
November 25th MULTIPLE Calls to DHL claim filed, 2 days later claim closed
December 10th claim forms received (hhhmmm)
December 17th claim opened
December 18th claim closed my company (?) didn't fill out the release on company letter head and send the proper legal waiver ????
December 23rd claim opened
January 16th claim opened new number
PS DHL's unbelievable generosity they gave me a small ship ready envelope I have no use for and if they loose a 4 pound package why on God's Green Earth would I trust them to deliver a letter?
MULTIPLE more phone calls claim still "under review" "Claim to be settled in 30 to 60 days".
March 17th still no decision, "claims can take 30 to 60 days to settle" I explained to them it had already been more than 60 days, their reply "I understand that sir but it can take 30 to 60 days to settle a claim review", what calendar is this idiot working from.
Total cost of Christmas Gift with shipping $19.98.
DHL CEO John Mullen's Salary (probably) $20.00 a minute
DHL Screwing someone out of a Christmas Gift PRICELESS (after all the buyer paid for shipping) it doesn't cost DHL a thin to lie to you)
FOR Everything else there is other companies.