McDonald's - Rude, Inhospitable, Disservice, Predjudicial Treatment of Customer(s)
Front Counter - Complaint
GALLATIN, TENNESSEE -- My wife received a coupon for a "Free" sandwich at McDonald's and I decided to cash the coupon in. There was a special for the same sandwich as the coupon, so I asked if the coupon could be used for the special. The order taker did not know then asked her supervisor if it could be done. Without even looking at the coupon, she was saying I could get the deal without it, however the coupon was only for the sandwich and I just wanted to know if the coupon would be good for the special since it was free.
The supervisor then (still without looking at the coupon) started to drone at me, (never looking at me at all or the coupon) how the business was run. Being ignored as I was, I informed her that I had spent many years in the food industry and knew how it worked and she was not listening to me or trying to understand me at all. She turned to a higher management person to come over. He also had no idea what was happening, dismissed my presence and then started to talk down to me about how I needed to understand the special.
I interrupted both of them, asked for the free sandwich for my wife and I would leave. The manager then said as loud as possible that when she was treated like she was to refuse to wait upon who ever did so. I was probably as rude as they were at this point and was very unhappy about the situation. However, I felt as though I was totally dismissed as having any importance as a customer.
I started working in the food industry in 1960. I worked for mom and pop, local chains, major national chains and four star international restaurants in my lifetime. I also have had the time that I worked for the McDonalds chain as well. NEVER have I seen such a loss of touch with the consumer as this was.
I will remember this ordeal for a long time and if ever asked, will give my story and opinion freely. I also know the value of word of mouth advertisement. If you get cheated or treated badly when I was in business word of mouth either corrected the problem or eliminated it.