J.C. Penney Company, Inc. Informative - Deception of Service - Lack of Integrity
CLEVELAND, OHIO -- On January 25, 2006, my husband and myself purchased two sofa's from J.C.Penny. We specifically asked the salesman if we paid for the delivery that the men would move our old sofas into another room since my husband is handicapped. We were assured that this would be done. However, when the sofas were delivered they adamantly refused to move our old sofas into the next room.
I immediately called JC Penny's customer service and explained my situation and was told that the delivery people were not obligated to move the sofas and I should read my contract no matter what the salesman told me.
My husband and myself did move the furniture. However, my husband is now suffering for it and is in great pain.
I did read the contract and it only stated The delivery team may not remove furniture from your premises. This is not what I wanted. Another room is still within my premises and the salesman said it would be done.
I would not have purchased the furniture if this were the case because of my husband’s condition. I would not have wanted to inflict more pain on him. The delivery was the reason we purchased from J.C. Penny's. I thought it was a reputable store and cared about its customers.
Even when I called customer service back they were very cold and informed me to call the salesman who sold us the furniture. When I called the store to talk to the salesman, they told me to call customer service. Ping - Pong should be JC Penny's new name.