FIA Card Services - They Could Not Care Less About You
Fidelity Card - Complaint
EL PASO, TEXAS -- Don't expect help from FIA Fidelity Card Services. You call in and you could speak to anyone in a call center somewhere. If the issue is not resolved, the person will not give you their name or call back number to contact them again. You start all over with the next person when you call back.
They claim they make notes on you file but they will not give you a reference number. If you ask them to e-mail the notes they will not do it. They claim they do not have telephones to get call backs.
Had to go through 5 persons who did not help. Had to explain the situation to 5 different people. If the notes in the file were good, I would not have had to do that. They said they had to transfer you to another department. Then when the transfer was "Attempted," they purposely disconnected you. When you ask for their name and number in the event you get disconnected, they will not give it to you. This is they way they get rid of you.