DirecTV Cheated Me Out of $350!
Office of the President - Complaint
ORLANDO, FLORIDA -- When I signed up for DirecTV it was at the end of the NFL season. Since my subscription package included the NFL ticket at no additional charge, I specifically asked their representative if that meant a FULL year and not just the rest of the season. I was assured it was for one FULL year, so I signed up. A week later I referred my son in law, who also wanted to wait for the season to end so he could get a FULL year and not one week. He too was assured by the liars at DirecTV that he would get the NFL ticket for one FULL year so he signed up as well, and I was supposed to receive a $100 credit for referring a friend. I foolishly also convinced a neighbor to sign up and she was told we would get the refer a friend credit as well. Needless to say I never received either credit, and just figured there was a mistake, but when my July bill was $42 and change higher than previous bills, I called and asked why. I was told the charge was for the NFL ticket, billed at $42 and change a month for six months for $250 a year. When I explained that I was told I would get this free for one year, not two weeks, I was told that to DirecTV one FULL year really means two weeks and there was nothing I could do about it! I explained to DirecTV's customer service supervisor that I was lied to and he couldn't care any less and said there was nothing he would do to help me. He suggested that I send an email to the Office of the President and explain the situation. When I did, the answer I received was that to DirecTV one FULL year was actually two weeks for me and one week for my son in law. I was also told that I didn't qualify for the refer a friend credit because my friends didn't call a "special" number to register. They actually called the same exact number that I called when I signed up and I did get one $100 credit because a friend referred me. But I referred two friends and got cheated out of $200 and another $250 for the NFL ticket! To be fair, the office of the president offered me a $100 credit in lieu of the $200 I was promised for referring two friends, but they still cheated me out of $100!
I should have known not to trust DirecTV since my initial experience with a DirecTV installer was not so pleasant. When DirecTV's first installer showed up at my house to run the wires, he told me that I would have to pay $270 ($90 per wire drop that I needed to have run). I explained that I was supposed to have a FREE VIP installation, and he said that didn't include running wires! He even called his dispatcher who confirmed his lie that FREE VIP installation did not include running wires! I wonder how many people have been conned by this liar! Needless to say, I threw the liar out of my home and contacted DirecTV. I was assured that there was no extra charge to run wires! So the installer lied to me at the very start! I wish that I would have been smart enough to see that I don't want to deal with a company that lies and cheats their customers!
To be honest, the office of the president did offer me $100 credit, $50 each for the two referrals I made, not the $200 they promise! That pretty much confirmed to me that they know they are cheating me and don't care, because if I was wrong about the credits, they would not have given me a penny! But they offered me half what I was promised in hopes that I would go away. And I will go away, the day my contract expires. I will leave DirecTV and NEVER look back! DirecTV will not see one more penny from me other than my monthly bill. I will NEVER again watch anything on pay per view, or any of their paid movies on direct cinema. Nor will I ever pay for a premium channel! DirecTV cheated me out of $350 and I refuse to patronize a company that lies to their customers! And to make matters worse, the office of the president doesn't care about the deceitful practices this company uses!