Tree Classics - Disappointed With Warranty Guarantee of Strings of Lights
7 1/2 Ft Prelight Royal Spruce Tree - Complaint
BARRINGTON, ILLINOIS -- We bought a beautiful 7 1/2 ft Prelight Christmas tree in 2009 at the Barrington store. It cost $800 but we loved it. The first Christmas the middle string of lights failed. We took it back and the string was fixed after 4 months. On the second Christmas, the string failed again and our son replaced fuses and it worked for a while. We have continued to have problems with this tree every year!! Many lights do not work and two strings in the middle are dark. This has been more work and frustration than we ever planned. Today I talked to a customer service agent and found out that the 10 year warranty is no longer in effect. Needless to say we are very disappointed and upset that we spent so much money on this "lemon" of a tree. We will probably be going to Costco in the fall to get a new tree.