Verizon - Over 2 Weeks And Phone Still Not Fixed
Customer Service/ Repairs - Complaint
LOS ANGELES, CALIFORNIA -- Verizon has the worst customer service ever. My landline has not been working since 7/11/13 and the repair department cannot seem to figure out what the ETA is for fixing it. I have been bounced around from person to person, have spoken to 2 different "supervisors" who promised calls back that day and never received any calls back. The normal wait time to speak to a live person is 30 -60 minutes only to be told that they have no info and they will call me back (and of course never do).
Since there is not another company I can get a local landline from, I'm stuck with horrible service that my only option is to not have a landline.
Does anyone know who at Verizon or at Public utilities Commission I can make a formal complaint to. This is just ridiculous and any other business would be crucified for this type of service.