Direct TV - Never Been So Angry With a Company Before!!!!
Cable - Complaint
SPRINGFIELD, MISSOURI -- When I called DirectTV, at first they were great! They gave me all kinds of discounts and they were very kind. I knew the discounts would go away don't get me wrong, but I felt they had given me a pretty good deal to start off with.
They sent out a guy to set up the dish and he quickly denied us service. He said that there were too many trees in the way. I understood the possibility with that. I then asked him if not being able to have cable service through them, would it affect the price of my Internet that they bundled. He said he didn't know and when I mentioned that it was though Mediacom he told me that I must have some other Internet company because they don't bundle with Mediacom. So, he called the company and put me on the phone with the lady and she asked if I would like a second opinion. I told her yes, I would. She advised that they would have someone out in less than 72 hours. She also confirmed that they do bundle with Mediacom, but she was not sure how it would affect my rate.
Later that day I had another question I wanted to asked, so I called back, I then asked for confirmation of them sending out another tech. and they had no plans on sending one out. She told me it would be about two weeks before they could get someone out. After many phone calls from my angry fiancé he finally got to speak to a manager and they said they would have someone come out sooner.
The next morning they send a tech out for a second look but it was the same guy they sent out the first time!!!! I was livid so I called Direct back and requested a manager right off the start. I told them I wanted someone else, of course this guy is going to say the same thing as the first time! They told me that sometimes that happens that the same representative gets sent out and that they cannot send someone else out. He didn't even give me the chance to discuss the possibility of having someone else out here and told me he was cancelling my order.
I will never recommend this company to anyone. Not only have I had an experience like this with them but my soon to be mother in law was called a douchebag from one of their reps, so I was weary of going to them in the first place. But, I didn't want to criticize them because of one jerk in their company.
It seemed that every representative I got a hold of just talked to me like I was stupid and didn't know half of the answers to my questions. I do not recommend this company to anyone! yes they do have good discount prices but they seem to lack in good customer service.
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