T-Mobile - Tmobile Has Horribel Customer Service.
Billing, Customer Care
SHELBYVILLE, KENTUCKY -- I have been with T-Mobile for 9 years. The past few have been nothing but trouble. They have cut my phone when my bill was paid on time, a T-Mobile employee went into any account and was telling me what I need to change, no I did not agree to this. Customer service reps don't know what they are doing, they give you the wrong info. You try reaching someone to complain about this, you get the same old bs story, how sorry they are. I am cancelling my contract and refuse to pay the fee for doing so. They owe me. I would not tell anyone to go to T-Mobile service.