Ashley Furniture - Lies And Unethical
Living Room Furniture - Complaint
SUNRISE, FLORIDA -- We purchased a living room set and dinette table. The assistant sales manager and another salesperson guaranteed a new sectional would look as if it was closer together than in the showroom. They said showroom merchandise was used and the gap shown would not be with ours.
When it was delivered there was not only a very wide gap between the two pieces (which are in the middle of the room), but the back looked awful (not at all flush/smooth), and there was a wrinkle near the recliner mechanism on the left side. The table had numerous dimples in it as well. I called the assistant manager who told me to sign for it and they would correct it. I read their policies and realized if signed and accepted it was mine forever. I indicated I would send back since it was in awful condition. On a follow-up call the assistant manager finally agreed to return my money except he charged me $263 for a restocking fee, and delivery; despite the merchandise was embarrassing at best. I also paid $100 cash to the driver just do move my furniture out of the way, bring in theirs, and then return mine.
I disputed my charge and suggest others do the same. I am also going to seek an attorney if necessary to take an action against the company and recommend the other 1000+ reviews on this site do the same as well....Or go to small claims court. Will also complain to BBB, and other agencies.
It's incredible that a company with as many complaints as it has stayed in business or is allowed to stay in business!!