Sears - Dishonest, Unprofessional, Mean, Despicable This Is An Understatement Of Adjectives What You Can Describe Sears
Dryer - Complaint
HACKENSACK, NEW JERSEY -- I bought a dryer on July 12th, it was supposed to be delivered on the 13th . I rescheduled to be delivered on the 14th the because the tenant was not home nobody called or showed up. Since I had a bad experience with them since last year, I went to the store to cancel the order, and the sales representative said it is not our responsibility anymore, after the 13th you have to call customer solution.Then I realized why he was insisting on scheduling the delivery on the 13th, they are professional crooks. He put me on the phone for 25 minutes, it was the hottest day, when I dragged my 2 kids who wanted to go to the pool that day. So, I waited and waited to cancel my order and from one person to another we ended up the call based upon the warehouse specialist will call me but she never did.
I called the next day and was told don't worry, my order is cancelled and the refund will be shown within 6 business days. Here we are after 10 days, I just hung up the phone with them, I have been told that my item was successfully delivered, we are so sorry but we need to open an investigation. I said well can you send me a proof that you delivered the dryer, she said sorry, I can't.
At his point I am so angry, tired and frustrate. What if they don't give me my $778.00 back? The funniest thing is that the lady I spoke too at last, was asking to do a survey, and I said are you serious you have audacity to ask me that please put zeros on everything. I will never deal them again or step my foot at any location.