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Rude, Abusive & Downright Lies
By -

Upon our arrival in Miami we had to check in with Delta and we noticed the purposeful slow response of the ticket agents. It seemed like they didn't care if people made their flight our not, but more interested on the daily gossip. Oh well, every company has those mindless, useless people that companies can't seem to get rid of. We obtained our boarding passes and proceeded to fly to Atlanta.

After our layover in Atlanta we boarded the plane to Wichita. Luckily I was seated at the very back of the plane and got to experience the wonderful handling of everyone's bags onto the plane. Front of the suitcase down to the ramp and no less thrown on. Hey, but I did see my bags get on the plane & for that I was happy.

Then, to my dismay, I saw the conveyor reverse and ALL of the passengers baggage including mine being emptied from the cargo hold, unceremoniously dumped onto the concrete face first & all the bags tossed, or should I say thrown, onto the existing pile on the concrete with my bags being on the bottom.

They were not handled with the slightest ease or care, but extremely rough and abnormally abusive. (I have seen other bags being loaded into cargo before & I have never seen this kind of treatment to baggage). When I realized that our bags were NOT going to be returned to our plane I leapt from my seat & went to the front of the plane to discuss this with the stewardess. She instructed me to return to my seat and she would speak to the pilot.

About the time that it took me to walk from the front to the very rear of the plane & buckle up, the pilot announced overhead that he was sorry for the delay (45 minutes) but due to last minute paperwork and catering we were now ready to depart. Shortly after that announcement the stewardess came back to me and stated the pilot was sorry about my baggage but that I was more than welcome to leave the plane.

Now I'm steamed. Not only was I lied to, but the entire plane, whose bags got manhandled onto the concrete were lied to and they didn't even know it yet. If our bags were unloaded due to a weight issue and safety factor just tell me the truth. Don't treat me like I'm a 6 year old who can't handle the real world. When you go to the Doctor or your Attorney you expect the truth out of those professionals, right? Why should I not expect the truth out of a pilot? I could live without my bags for a couple of days to save my life.

So we arrive in Wichita and the Pilot announces we can all pick up our bags at the baggage claim area. I started to laugh. Oh goody, another lie. The stewardess tries to apologize to me one more time as I deplane stating to me to talk to an agent. What agent? There's not an agent in site! Thank god there were a few other smart passengers on that flight. The minute they saw me go up to the stewardess before take off, they knew something was wrong & immediately contacted security upon arrival at the Wichita terminal and told security to get Delta personnel down to the counter.

That took 30 minutes for a cargo technician to arrive and take care of our descriptions and instructions for delivery of our baggage upon arrival to Wichita. Wow, 14 rows of passengers to deal with. Thank goodness I was at the front of the line and only wasted an hour of my sleep. (Flight landed at 10:00 - I finally left the airport at 11:15). Some of these poor people I'm sure did not get a good nights sleep due to leaving the airport well past midnight.

Now wait, this gets even better. My husband requested he be contacted by phone to make the necessary arrangements for delivery of our luggage the following day due to us both having to work and not being home. We did not want our $8,000.00 scuba equipment dumped on the porch to be stolen not to mention our other bags. Did he get a call? We'll of course he did.

When the delivery person was on our porch and “oh too bad, but I'm here and I can't put it back on the delivery van”. My husband did not receive a phone call prior to delivery as instructed because our baggage arrived damaged! And when my husband called to make a claim, Delta stated he had to bring the bag in for Delta to inspect as to whether or not it could be fixed or repaired.

This is a brand new $300.00 suitcase! And the portion that was ripped totally off from the luggage held my brand new regulator and octopus along with my transmitter that is connected to that equipment that regulates whether or not I have air. A safety feature I rely on! Now, I can't trust my equipment due to your companies lies and total disregard for others property.

Seems to me that Delta may not only be purchasing a new bag for me, but after I have the regulator, octopus and transmitter tested and if any damage is detected Delta will be buying me a $500.00 regulator, a $300.00 octopus and a $1,000.00 transmitter-computer. Wow, that's a $2,100.00 bill just for being lied to, being personally mistreated, not to mention my baggage ripped to shreds and being just plain outright rude!

What a way to end what was a wonderful vacation. Now, all the relaxation and stress relieving properties of a wonderful vacation have been thrown three sheets to the wind. My back, shoulders and neck are in knots due to being so rudely mistreated for two days in a row and with such a lackadaisical attitude! I'd like to thank you for adding several more errands to my list that should not be there, thanks to the piss-poor way your company conducts business.

You know, after all this occurred and I got on the internet to obtain your address, I ran across several websites regarding complaints against Delta. Your company is fast gaining a bad reputation. Between the people you have already mistreated and whom they have spoken to regarding your treatment of them, the passengers of the plane and I that just landed whom I'm sure will spread the word regarding your despicable operations, not only have you lost the customers who have traveled with you but you have lost possible travelers who won't touch your airline with a ten foot pole due to what they have heard from word of mouth.

I feel very sorry for the way you run your company. I'll be flying with American, Continental or United from now on and if the only possible way I can reach my destination is by Delta, I won't be going. An extremely unhappy passenger.

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Flight Attendant Was Crying and Swearing in the Seat Behind Me
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PITTSBURGH, PENNSYLVANIA -- During my flight back home after a long trip the flight attendant had a breakdown and start crying in the seat behind me. She was telling the story to people in the plane and she was very loud and using inappropriate words. Her issue wasn't a real tragedy like a family member dying, she was crying over something irrelevant and it was really really upsetting for the people that were around her.

The very next day I contacted Delta customer service to complain about their poor quality and lack of oversight on their employees (someone in the crew could have asked her to stop or take her to the back - away from the customers). But all they had to said was. "I'm sorry that happened". I was really disappointed of their poor customer service and vague apology.

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Unjustified cancellations with no assistance provided
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- Got stranded in LGA due to made-up "weather reasons" on June 19 (weather was fine and planes still taking off at my flight's scheduled time of 15:30). 90-minute line in 90° heat (no AA) to get to an agent. Delta employees at the terminal barely speak English. Rude employee reschedules my flight for Tuesday morning, uses "weather" lie to deny me an hotel. Delta employees won't even provide a phone or any facilities to book an hotel. I'm on my own, with my last cellphone battery find a nasty, overpriced hotel that I have to pay for myself (as well as taxi to/from hotels, meals, etc.). Now I find out that, despite fine weather on Tuesday, Delta delayed my flight yet again to the early afternoon, to the same time I have scheduled a consulting telecon.

Don't fly Delta. I would have got home way earlier and more comfortably if I had driven the 500 miles to my destination. And without having to deal with rude morons.

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Outstanding Flight Attendants
StarStarStarStarStarBy -
Rating: 5/51

ATLANTA, GEORGIA -- Several years ago, when I was on a flight from Atlanta GA, to PDX, I was suffering from a severe case of the flu. A flight attendant was going out of her way to see if there was anything she could get me. When I was cold, she gave me blankets to keep me warm, and gave me soft drinks. I feel grateful that all of the flight attendants went out of their way to check on me, and I'm thankful for their concern.

After the flight landed at PDX, the flight attendant waited until all of the other passengers had exited the plane, then assisted me, and ordered a wheelchair for me, since I was too weak to walk on my own. Because of this, Delta is one of my favorite airlines, and want to share my gratitude to the friendly and helpful personnel who looked out for me when I was sick.

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Had to Pay the Price of a New Ticket to Change Flight Dates
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- I had to change the dates of two tickets purchased through Expedia with Delta. The first time I called I kept getting transferred from one Chinese customer service representative to another. After nearly 40 minutes someone told me it would cost over $800 dollars to make the change. To make a change would cost more than the original price!!! After nearly an hour and an incredibly frustrating experience I told the representative I would call back.

A few days later when I called back and over an hour on the phone, Delta thoroughly ripped me off by making me over $600 for a date change. And I have to pay an additional $50 dollars at the airport for "baggage fees". Awful airline and customer service. Never again!

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Airline Got Too Big to Provide Good Service.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MINNESOTA -- Larger Airports have poor service. My checked in luggage was obviously searched. The handle on the luggage was also damaged. My trip started at a small airport where the personnel were actually caring, but my trip required transfers to other flights. Minneapolis is such a large airport and San Francisco is also large. I noticed most the personnel were in a rushed mode and treated people as if they were products on a conveyor belt. Since Delta gobbled up other airlines the staff also increased in numbers along with the passenger count.

It was almost impossible to get a telephone number without punching in numbers to speak directly to a human and once I got connected I was told that it would be too much trouble to find my lost suitcase. Apparently a lot of other people had to speak to the luggage department as there was a long queue of people who needed to ask for help pertaining to their luggage. Only 2 people were behind the desk and their mood showed that they were overwhelmed with servicing the passengers need. BTW: Two items were missing from my baggage when I retrieved it.

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Poor in Flight Business Class Service. No Apology/Response From Delta
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATLANTA, RHODE ISLAND -- I have been traveling to Europe every year for several years now. Delta has been my airline of choice. I always fly business class and have never been disappointed...except for DL131 on 21 Mar. I had a special diabetic meal request on file with them. Not only was it perfect on the outbound flight...it was in fact commendable. But the return was different. My diabetic meal request was ignored. I decided it was no big deal so ordered the chicken with beans and vegetables with the "Dine and Rest" option.

My Dine and Rest option was ignored (evidently it didn't get passed to the serving attendant.) And...my chicken arrived cold...vegetable beans and all. It was not edible. I never complained to the flight attendants because I know their hands are full and there was nothing they could do at this point. I didn't want any of the food. My intention was to contact them via FB and Twitter but I decided to give them opportunity to respond first. I sent an email on 3/27 and all I've received to date is an automatic reply. I'm checking other airlines for subsequent trips.

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My Delta Nightmare
By -

Our Delta Nightmare. On March 24th, 2010 my wife, and son, were traveling from Orlando, Florida to Moscow, Russia on Delta airlines. They had connecting flights in Atlanta and New York city (JFK). Below is a chronological list of what transpired that day that culminated in an aborted trip, a berated wife, and a traumatized family.

At 8:00 am on 3/24/10 my family departed Orlando for Atlanta aboard flight #1304. At 10:00 am they arrived in Atlanta safely and made their way to the proper gate for the connecting flight to New York (JFK). At 11:30 am Delta personnel informed my wife and son that flight #166 had been canceled and that they would not be able to fly to JFK in time to catch flight #30 and that they would have to fly to LaGuardia (New York) and take a taxi (courtesy of Delta) to JFK (they assured us that they would make it to JFK in plenty of time to make flight #30 to Moscow).

At 11:40 am they departed Atlanta aboard flight #1778 to LaGuardia. At approximately 3:00 pm they arrived at LaGuardia (I was in constant contact with my wife and I informed her to go to the baggage area to claim her bags for the taxi ride. She did not locate her bags). I informed my wife to go to the nearest Delta personnel in the baggage area and report her bags missing. She did so, and they informed her to go to JFK in a taxi and not to worry about the bags.

They left for JFK via taxi. At 3:30 pm they arrived at JFK. At approximately 3:50 pm they arrived at terminal 3 gate 7. I informed my wife to speak with Delta personnel at the gate ** and report that her bags had not been located due to a Delta mix-up. ** informs my wife to wait until 5:05 pm and come back to speak with her about her bags. My wife informed me of that via cell phone. I immediately called Delta customer service 800-212-1212 and spoke with a ** about our predicament. (my family could not risk continuing to Moscow without baggage)

At 5:00 pm I was on my home phone with Delta customer service and my wife via my cell phone when ** informed my wife that she could not locate her bags. Delta personnel informed me to tell my wife to speak with a Delta manager and to get the name of the Delta person at the gate. My wife informed ** of the request ** became agitated (I was listening in horror) and said, “If you want my name, I'll give it to you”. She could not locate the baggage still.

At approximately 5:20 pm Delta manager ** (we know his first name only) came to assist my wife regarding locating the bags. He could not locate them either. (I was still speaking with customer service on my home phone). At 5:25 pm flight #30 departed JFK en route to Moscow without my wife and son on board. Delta still had no idea where their bags were.

My wife and son were charged for a ticket back to Orlando and Delta refused to refund our money. I immediately called Delta customer service back to inquire about a refund and a flight back to Orlando courtesy of Delta. While in the process, Delta personnel (unnamed) provided my wife with two (2) vouchers for $649.62. I was informed of that fact at a later time and was infuriated as Delta should have refunded the entire amount of the trip ($1,726) and flown my family home. I informed Delta customer service that I would NEVER fly Delta again and that the vouchers were useless to me, and that I wanted a full refund.

They basically told me that I was out of luck. Over the next two days I attempted to speak with Delta customer service and Corporate Delta customer service. I have a list of the names and numbers of the people that I spoke with. However, this information is irrelevant as they all stated the same thing, “no full refund”. Remember, my bags were still missing as of March 25 midday.

As of April 7th, 2010, I spoke with ** at Delta Corporate customer service, I was unable to obtain a any cash refund from Delta. All that I was able to obtain were the aforementioned vouchers that are worthless to me. Parenthetically, my bags were located and returned to me 3 ½ days (Saturday March 27th, 2010) afterwards for the first one, and 6 days for the second one (Tuesday March 30th, 2010) for the second one.

This is proof positive that Delta had no idea where our bags were and that they caused my wife to miss her flight to Russia. Remember, my wife and son were not traveling to Moscow as a final destination and that they could not continue and wait in Moscow for their bags to be located. They were traveling to another city (about 1000 miles north east of Moscow) and had a train ticket for this travel already in hand.

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Nightmare flight with Delta ..... Xmas 2009
By -

I hope you had an enjoyable holiday and all the best to you for 2010. Unfortunately my wife and I had our worst flight experience with Delta airlines on our recent holiday trip to Barbados. We purchased a flight online on June 12th 2009 for our trip to Barbados with Delta confirmation # **. The first leg of the flight was flight #1297 departing JFK, New York for Atlanta at 6:00am. We were then supposed to connect with Delta flight # 659 departing Atlanta for Barbados at 9:40am.

We arrived at the Delta counter at JFK around 3:45am and after checking in our luggage with our customer service agent we were told to proceed through TSA security and to the Delta gate where our seats would be assigned. Upon arrival at the Delta gate we were then told that the flight had in fact been severely overbooked and that were no longer any assigned seats.

After about a frustrating hour and a half of limited communication from the Delta service manager at the gate a large group of about thirty passengers including my wife and I were all informed that we would not be seated on flight #1297 from JFK to Atlanta. For us this was very frustrating as we had bought our tickets six months in advance and had tried unsuccessfully to confirm our seats over the last few months with your customer service agents. We had been told that our seats would be assigned at check-in at the JFK airport on Dec 23rd.

Close to 7:00am on Dec 23rd we were finally told by one of your customer service agents at the JFK counter that we would be refunded for the portion of our flight down to Barbados as our delay to Barbados was greater than the acceptable time frame stipulated by airline rules. We would however be on our own to find an alternative carrier to Barbados. We were also told that our flight back up from Barbados would however remain intact with Delta. This was a most startling proposal as it was two days before Christmas and we were basically left to find a flight down to Barbados which is one of the most popular tourist destinations in the Caribbean.

After several frantic calls to numerous of your competitor airlines we were able to miraculously find the last two seats on a JetBlue flight #871 down to Barbados leaving that same morning at 8:30am. The two last minute JetBlue flight basically cost the same as the one-way ticket refund that we received from Delta for the cancellation of our seats to Barbados.

We informed your Delta customer service agent at the JFK gate that we would be taking the 8:30am JetBlue flight. He informed us that Delta would still take our checked-in luggage down to Barbados on their flight # 1297 as that flight was taking off. We were told by your customer service agent that we would be able to collect our luggage upon our arrival in Barbados on the JetBlue flight that was scheduled to arrive later that same day.

We arrived in Barbados later that same day on JetBlue. Unfortunately our luggage didn't arrive on the Delta flight as promised from earlier that morning. When we asked the Delta agent in Barbados about our luggage they informed us that we had to talk to JetBlue about our missing luggage even though Delta indicated they would deliver our luggage to Barbados. Of course the JetBlue agent could not understand the rational why they would be responsible for luggage we never checked in with their airline and which Delta had indicated was on a flight connecting out of JFK, New York through Atlanta to Barbados.

At this point we were now stuck in Barbados with no luggage and limited effective assistance from the local Delta customer service representative. Later on that night (December 23rd) I sent Delta Online Support an email message indicating that our four pieces of luggage had been lost. I got an email response that same night indicating that we could expect a response in three to four days!!!

The next morning December 24th I called Delta's 800-number and I was told that our bags were left in Atlanta and that they would be forwarded down to Barbados via Puerto Rico around 11:30pm on an American Airlines flight. I called later that same day to confirm our luggage had made the flight going through Puerto Rico and I was told by ** one of your customer service agents that our luggage was now being sent back to JFK, New York instead as Delta had no evidence that we had indeed arrived in Barbados. I explained to ** that I was indeed ** and that I was currently stranded in Barbados without any clothing and toiletries.

** indicated we would now receive our luggage upon our return to New York from vacation in Barbados. In addition she also indicated that we would not get any reimbursement to purchase emergency clothing nor toiletries while stranded in Barbados. I think our call with ** was recorded so you can verify this exasperating conversation with your customer service agent who obviously didn't grasp the concept of customer service.

On Dec 24th we spent about $450 on emergency clothing and toiletries as the local Barbadians had explained to us that the island celebrates Boxing Day on Dec 26th. Most stores in Barbados would therefore be closed for an extended weekend from the Thursday (Christmas Day) until the following Monday!!!

On Friday December 26th we finally got a surprise call from Delta that our luggage had arrived in Barbados. At that point we had not only spent several hundred dollars on emergency clothing and toiletries but we had also incurred a large international telephone call bill trying in vain to resolve and track our luggage with your customer service agents back in the USA.

The trip got worst on our way back. There was there a one hour departure delay on our connecting Delta flight #488 out of Port-of-Spain in Trinidad to JFK, New York on Jan 2nd. In addition when our luggage arrived at JFK, New York two pieces of our luggage were badly damaged. On December 3rd I filed two damaged luggage claims # ** and # **. Upon filing these two claims I was told I now have to find a FedEx office to ship the damaged luggage back to your facility in Carrollton in Texas. This is just another inconvenience for us relating to this already horrible trip experience with your airline.

I apologize for the length of this letter but I think you can sense we are highly annoyed with this extremely poor level of service that we received from Delta. I did a quick scan of the internet tonight to determine whether they were any online websites we could also post a copy of this letter on so that we could expose a wider swath of your current and potential customers to our recent trip experience. We found the following websites: **.

Upon browsing these websites it appears this poor level of customer service has also been experienced by several other customers of your airline. I'll spend some time over the upcoming weekend to make sure I post this letter on these online websites and with the relevant identifying personal information redacted.

Delta has been a disappointing service provider for this recent trip. You are very aware that word of mouth is vital to companies such as yours operating in an industry that is very competitive. My wife and I will also make sure that we share this Delta flight experience with as many friends, family and colleagues that we come across over the upcoming months.

At this point we are merely asking for some compensation to recoup the money we spent on emergency clothing and toiletries in Barbados and to recover the cost of the lengthy international telephone calls we made to Delta's customer service bureau in the USA from Barbados as we tracked our missing luggage. I think you'll agree that some reimbursement would be a small gesture of goodwill as your airline almost ruined our fond memories of Barbados. If you have any additional questions I can be reached at **.

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Delta Airlines Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 33 ratings and
323 reviews & complaints.
Contact Information:
Delta Airlines
1030 Delta Blvd
Atlanta, GA 30320
1-800-221-1212 (ph)
www.delta.com
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