Delta Airlines - Horrible International Travel Experience With Delta
FORT LAUDERDALE, FLORIDA -- Left following feedback three times on Delta.com site, no response from them. Started my travel from US to India via Europe, with wife and 2 very young kids. All papers were checked by Delta staff at US airport, no issues. In Europe, they didn't let us board the connecting flight, saying there is an issue with paper work. We were stuck for a day, and had to rush to different offices in an unknown country. Sad thing is no from Delta has time to respond to the 3 times feedback over last 3 weeks, so not sure why they have any feedback mechanism to begin with.
Confirmation# : HG6ZUZ
I hope my feedback here is viewed in right perspective. We started our trip from Fort Lauderdale, FL, USA to Delhi, India via Amsterdam. Each one of us has American Passport, and were carrying OCI (Overseas Citizen of India) card. It was our understanding that it was all we needed to travel to India. Our travel documents were fully verified by the Delta Staff at Fort Lauderdale airport (American Passport and OCI card for each of us). We took the fight to Atlanta, and then a connecting flight to Amsterdam. After the security check at Amsterdam airport, we were denied to board the plane and were sent to KLM Transfer desk. The gentlemen at the transfer desk told us the kids need to get Indian Visa from the local Indian Embassy in Amsterdam. We were completely shocked as the documents were fully checked at the start of our journey by Delta staff at Fort Lauderdale Airport. Anyhow, we had no choice, so we rushed to the Indian Embassy, got the Visa done and rushed back to the airport. You can imagine the state of a person traveling with his family with two kids, stuck in middle of unknown place trying to get whatever was instructed. Anyhow, after reaching back to Amsterdam airport, the KLM staff told us that the next day’s only KLM flight to Delhi was fully booked. We were then sent to Paris, where we had to spend the night since our connecting flight to Delhi was next day (04-Jul-2013).
All of this nightmare for us could have avoided if we were stopped at the starting airport (Fort Lauderdale) only, which is where we live. Going into an unknown country, and running from one place to the other with the family is an unforgettable experience. I lost my one day of work, and my family lost one day of vacation, not to mention the trauma that kids had to go through.
I also wanted to mention a point for Delta staff training. The immigration officer at Delhi airport told us that they the OCI card for each one of us was enough to get the entry to India even If the so called sticker wasn’t available.
To add to the adventure, none of our 7 checked-in bags arrived to the final destination (Delhi) with us, though we were told at Paris airport that they will be on the same flight AF 226. So here I am waiting with my family inside the airport, and then the relatives waiting outside the airport.
But the saddest thing is that it has been three weeks and I have left feedback at Delta.com three times with no response from them.