Petsmart - Lack of Coupons for Return Users of Pethotel
Springfield, PA Pethotel - Complaint
PHOENIX, ARIZONA -- I have two Cocopoo's whom I have boarded at least 3 occasions at Petsmart Pethotel in Springfield, PA while my family and I were on vacation. They are siblings and they can be boarded in same kennel.
The first time I used them I was able to use Pethotel's 1st time user coupon. I thought it was great. Since then I have yet to see ANY coupons for return users of Petsmart Pethotel. I feel we should be rewarded too. In light of this, I wrote the company back in April expressing my concerns and requesting a coupon of some sort so that I could use toward my dogs' stay in July. I NEVER received a reply letter nor any coupons. So I decided to call and leave a message on the main corporate phone line. No one ever called me back.
My week long vacation has come and gone. I did leave my dogs at Petsmart Pethotel in Springfield, PA during my vacation. I complained to the store clerk there. She said it is nothing she can do and I have to contact someone from the corporate office. The total cost was $405.00 for a week long stay for Missy and Brooklyn. The way Petsmart treat their return customers of Pethotel is horrible!!!