Travelocity - Horrible Flight Experience - Lack of Communication
Customer Service - Complaint
SOUTHLAKE, NEW YORK -- The day of my international flight, I showed up at the airport and was told by the front counter that they tried to contact me, but Travelocity hadn't provided any contact info. My flight had been delayed and I would miss my connecting flight. When I called Travelocity to ask why I hadn't be informed the representative said he could see the flight was delayed but had no reason why I hadn't been contacted. So after about an hour the Delta employees got me going (i would arrive at my destination 10hrs late and miss the free shuttle). But along the way, approx 3 hours after my original flight time I received the email say my original flight was delayed... DUH. Travelocity could have booked me on a different airline that morning as seats were available to get to NYC to catch our connecting flight, but told us we would have to pay $800 extra per ticket. I will never deal with Travelocity again, so much for any sort of guarantee.