Customer Service - Complaint
ST AUGUSTINE, FLORIDA -- My experience with Priceline is ridiculous. My room is NOTHING like your website showed on the internet that it was like. I have called customer services several times and no one cares. No one appreciates the customer when you call customer service! I booked a OCEAN VIEW DELUXE ROOM with TWO QUEEN BEDS and got a run down room with A BRICK WALL AND PALM TREE view, two DOUBLE BEDS, and the smell of moth balls and not even cleaned yet!!
I PAID PRICELINE for two nights. The hotel said I had only paid for one night and that I had to leave the next day. I didn't want to stay there at all after I seen the inside of the hotel. The hotel told PRICELINE they would refund me one night THAT THEY HAD ME DOWN FOR but PRICELINE would have to refund me for the other night because I PAID THEM FOR TWO AND PRICELINE TOLD THE HOTEL I HAD ONLY RESERVED ONE NIGHT. In another words, I PAID FOR TWO NIGHTS the Hotel agreed to refund me for the night they had me down for but said Priceline would have to refund me for the other night because I was not even down to stay two nights. I paid for two nights and now no one wants to refund me my money or take responsibility for messing up!!!
The room and the hotel were NOT by any means what the website pictures said or showed. You would think PRICELINE would want to keep their customers happy and keep them coming back but after this experience I will NEVER use PRICELINE again. Sending an email with coupons to book again somewhere else is stooping pretty low and a pretty sorry way to resolve an issue that should have been resolved immediately.
I DID NOT drive to Florida 12 hours to stay in a run down hotel and that is exactly what I got. I am on VACATION and this has been the WORST experience of my life. All I am and have been asking for is PRICELINE to take responsibility and refund me in full and evidently that is too much to ask. I hope you take the hotel off your website because it is NOTHING like the pictures show and I am sure you will have many more customers to call you and complain about it, not that ANYONE CARES...