Kenmore - Horrible Customer Service
Kenmore Elite Water Heater - Complaint
THORNTON, COLORADO -- We purchased a Kenmore elite water heater from Sears 3 years ago. Everything was until it stopped working. It turned out that the Sears installer
had installed it with a small leak in the supply line connection, which dripped into the heater and rusted out the tank. Kenmore charged us $75 to
send someone out, he said "talk to the store", they said "call the national service line", they transferred us to another service line, they sent us
to the "Water Heater Hotline". They told us there was nothing they would do.
We just bought a new GE water heater from Home Depot. I understand now why Sears is going to go bankrupt.