Sears Kenmore the Worst Refrigerator and Service Anyone Could Experience
Kenmore Elite 5114 0r 5115 - Complaint
NOVI, MICHIGAN -- I bought a refrigerator and it had to be replaced due to it being received damaged and had to wait a week for the replacement. I've owned the appliance for 1 year and it is the absolute worst appliance I have ever purchased. I have had 4 service calls within one year, not including the first one to replace the damaged unit that was delivered. I have had to completely toss out 2 full refrigerators worth of food due to everything freezing in the refrigeration section of the unit.
The LED board continues to claim that the water filter needs to be replaced (I changed it twice in one month) before I figured out that that the issue was not the filter but the computer board was not correct.
Yesterday everything on the top shelf was frozen again tossed out everything on the top shelf, then today my kitchen and basement were flooded when I came home due to another malfunction with this appliance. I had to completely turn off the water in the house to get the leak to stop as it appears the technician who connected the water line put in a faulty gate valve so the water cannot just be shut down to the fridge.
I then proceeded to waste 3 hours of my life that I will never get back ( I was on hold for 55 minutes only to be told by service that my appointment could not be moved forward). I tried to get a service technician scheduled to fix the multiple problems only to be informed that I had to wait 2 weeks. (I did pony up over $500 dollars for a 5 year extended warranty and service agreement.
This has been the absolute worst service experience I have ever had on a big ticket item ever. I also purchased a matching dishwasher and oven/range and I asked that Sears get these worthless appliances out of my home. Only to be told I could return them but will be charged a 15% restocking fee and pick up fee for returning the appliances. Plus I had to wait another 30 minutes on hold while they set up a date to come get these appliances. The date was less than 48 hours from the time of my call. I found it equally dissatisfying that they could arrange to come get the appliances in under 48 hours but it would take 2 weeks for a repair.
Do not buy appliances from Sears if you are looking for ones that work and a service team that will respond in a timely manner.
The worst buying experience ever.... No wonder Sears is struggling if this is the best they can provide for quality and service.