Enterprise Rent-A-Car - Wonderful Customer Service--Were Willing to Wait
Auto Rental - Compliment
CHICAGO, ILLINOIS -- My son and I were traveling to Chicago and our flight got delayed twice. We realized that we were going to be arriving at Midway Airport 12 hours after our original morning pickup time. When we called Enterprise they advised us that their location would be closing 15 minutes after our flight arrived! When our flight got delayed yet another half hour we left a message to say "Nevermind", assuming we would have to spend an unplanned night in a hotel in Chicago.
They called back to say they would stay open and wait for us the extra half hour past their closing time. They waited; were pleasant when we arrived, we got our car and we were extremely grateful. Wonderful customer service!