Hertz - Dirty Car, Tire Deflated,
Buick Enclave - Complaint
PORTLAND, ME, MAINE -- We rented a Buick Enclave from Hertz in Portland Maine (JetPort) for one week in July 2013. The car we got was in poor condition. (1) The inside of the car had dirt smudges all over; (2) trash left by a previous renter was still in the car; (3) the left rear tire was deflated when we got the car and we had to inflate it. Since this car shows the tire pressure on the control panel it should have been easy for the car company to find out that the car had a tire issue. The tire kept loosing air throughout our journey. (4) The rental agreement and some very private information of the previous renter were still in the car. (5) Although we paid all our tolls cash, our credit card was charged $20.85 for 'Platepass Hertz tolls'. We paid $815.48 for a week, which I do not think justifies the poor state of the car. Overall, the price to quality ratio was not favorable.