Sprint Wireless - Network Outages and Empty Promises
Customer Service - Complaint
LITTLETON, COLORADO -- Up until two months ago, Sprint service was pretty decent, now I can't make a phone call from my home without dropping calls every few minutes. I called Sprint service and was told that it was my phone. When I told them that it worked everywhere else in Denver without a hitch. Then they admitted that it might be a network problem, but that they could do nothing more than enter a problem ticket. Then when I complained that my service was poor and I wanted some bill consideration, they stated that they are not obligated to provide service on a consistent basis. I escalated the service request and got the same run around, with promises that they would call me back, but never calling back. Finally, I got a supposedly high up executive after e-mailing the vice president of customer service. She said that this type of service was not acceptable and offered me a $5 discount for four months - I was underwhelmed. She also promised to call me back after "checking into it". To date - no call back.
The bottom line, if you want customer service when you cell service has a problem, don't call Sprint; they obviously couldn't care less if you have service or not - they have you on a contract and will charge you huge fees to end your contract, even if they aren't delivering on their promise to provide you service. Final bottom line - Sprint wireless = poor service!