Lenovo - Worst Customer/tech Support EVER
I will start off by saying that I have purchased from many other computer manufacturers before so I have a lot to compare this company to. By far, Lenovo has the worst customer service. Not only do 4/5 of the staff not even speak good English causing you to have to repeat yourself a thousand times but you literally have to be transferred to ten different people before you get someone that even works in the department you originally needed (despite selecting the correct option and despite explaining your issue to every single person).
My husband had an issue with his laptop and spoke to someone early in the morning who told him that they would be sending out a recover disc which would fix his problem and it'd be no charge to him however the department responsible for sending out said disc wasn't in yet. Keep in mind I have a app on my phone that automatically records my calls. My husband was told someone would call him after 10am to discuss having the disc sent. No problem, right?
Well 10 comes and goes as does 11,12,1 you get the idea. We call back in just to get the run around and now we are told that they will charge us $60. Don't bother with this bootleg basement run operation.