Nicor Inc. Complaint - Nicor Unfair Deposit policies & ugly/rude customer service - Utility gas

Posted by Sparticus on 2006-03-18:

I always feel like Nicor is scamming me. How can you really be sure the bill is right? How do we know those meters really work or there isn't a small leak in the line somewhere? AND their prices have shot up almost 70% over last year or two. Ughh.

Posted by Phee on 2006-05-26:

You Got That Right!!! I was talking to a rep about a bill and she told me she could not talk to me cause she had a headache, she then put me on hold. I have set up appointments for service (got a new dryer but delivery men were not certified to hook it up), Nicor either does not show or shows up too early. I had an appointment for the hours of 12 noon till 5 p.m. and the service man shows up at 11 a.m. then states that I was not at home (well I was not at home since the appointment was for the hours of noon till 5!) I have been spoken to rudely by CS staff on several occassions. THEY ARE THE WORST!!!

Posted by tictac on 2006-09-14:

I live in a rented townhome and I just found out that the previous tennant did not shut off service. On Friday I found out that the service to my unit had been disconnected and that all that I needed to do was fax a copy of my lease and a photo ID. The fax was sent to your office and received by Nicor at 4:16pm and I still have not heard a thing. I have been without gas to cook meals, shower etc for a week now and I cannot seem to get this situation rectified. Yesterday, we called again for the 9th time and still I am being told that they do not know if they received my fax for service so I needed to resend it AGAIN! When I called on Monday I spoke with Norma who advised me that the previous tennant did not shut off service and there is an outstanding bill so service would not be reconnected until that bill was paid. That is not my issue. I am the one who is suffering! I was also informed that I had a previous bill from a very old aparment, so I paid that on Monday, I have the confirmation number. Yesterday when Nicor was contacted we were informed that we are being charged for another unit in this building. I do not live in that unit, nor have ever received a bill for service. Today I had to take the day off of work to try and rectify this situation because I will have to call all day. I have called now 9 times, faxed my lease two times, been hung up on 5 times and called back hoping for resolution. I do not understand why I am being held responsible for the previous tennants mistake and Nicor's billing issue. I talked with one of my neighbors and was advised that they too were subjected to the same thing when they moved in. They were also getting billed for a different unit in the building and had to fight with Nicor for months. I am sure that Nicor does a lot of townhome and apartment's for service, so I do not understand why this issue cannot be resolved. This is not my issue. I need service on immediatly and I do not understand how hard it is to look at a fax and return a phone call or to be transferred to a supervisor when asked.

I would like someone to find my fax, contact me immediatly and turn on my service as this is not my issue!