Nicor Inc. Complaint - Nicor Unfair Deposit policies & ugly/rude customer service
LOMBARD, ILLINOIS -- I lived in many cities within the US and never was faced with such ugly and rude service as Nicor's. They forced their unfair policies on customers as they monopolize the marketplace.
We moved within the Lombard area and were sent erroneous billing. When we disputed the bill and refused to pay it they billed us for $180 deposit. We continued to pay current bills but they applied to the deposit amount. Late fees and other charges also were applied.
When we called them we were faced with such ugly and rude customer service staff. They refused to adjust the bill and we are forced to pay the deposit and several charges.
They need total customer service adjustment. We need to create fair competition in the marketplace.
Let's take action.