AT&T - Avoid At All Costs
Billing, and Service
SMYRNA, TENNESSEE -- We have been a business customer for 12 years for phone, long distance, and internet; and after finally getting sick of them refusing to send a technician to check our lines and idiotic customer service we went with a slightly more expensive national carrier. It always takes forever to get a human being on the phone and they are rarely helpful. Our phone would go out intermittently and they would run an automated check on the lines that said they were fine, so they wouldn't send anyone. Even though we had no phone service. I finally was able to get them to send a technician who had to replace the lines that ran from the pole to the office because they were so badly corroded and poorly installed in the first place. The customer service reps can only tell you what is printed on the bill (like I can't read it myself) and sometimes not even that much. More than once I've called with a question and they could only tell me to wait until the bill was generated and mailed and call back then. I have called after the billing date, but before it had been mailed and they said the same thing despite the fact that it was clearly in the system. We just got a final bill that included an early termination fee of $165 and they called me unethical when I asked them to remove it, or even back date the bill to the renewal date (one month) to bill us at the regular non-contract rate. I asked if it was unethical that the early termination fee was never once mentioned when I cancelled service and they said they have no obligation to tell me what I should already know because it was in some small print section of the contract. HORRIBLE! Pay a little extra with ANYONE but these people to get good customer service, better internet speeds, reliable phone service, and a little loyalty for long term contracts.